{"xsrfToken":"27797292-9f70-4b63-a075-fc8edf85b7d2_9326a95d5779885787132e5a020392e6a60db5ec_lout","branding":{"id":"1","key":"desk","name":"CyberGrape Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#41315c","headerLinkHoverBGColor":"#41315c","headerBadgeColor":"#41315c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/79b75d41-fb9e-45e0-9686-d8fc3991d470/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2MwMmNiNS05Y2M4LTQ0NDUtYmY5Mi1iMGUyODhhYjU0YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5Yjc1ZDQxLWZiOWUtNDVlMC05Njg2LWQ4ZmMzOTkxZDQ3MCI6WyJyZWFkIl19LCJleHAiOjE2NTM0MjcyMTQsIm5iZiI6MTY1MzQyNjU1NH0.tkbx2EiCLE5eYGXPFDAGeBVICJrxyhBczTsrG0t-BvI&client=f7c02cb5-9cc8-4445-bf92-b0e288ab54a1&mode=fit","logoId":"79b75d41-fb9e-45e0-9686-d8fc3991d470","isLogoAvailable":true,"helpCenterTitle":"CyberGrape SPOC","sharedPortalName":"CyberGrape Customer Support","userInitialAnnouncementHeader":"Managed Service Status","userInitialAnnouncementMessageWiki":"<p>No Known Issues</p>","translations":{"en-US":{"helpCenterTitle":"CyberGrape SPOC","sharedPortalName":"CyberGrape Customer Support","announcementHeader":"Managed Service Status","announcementMessage":"No Known Issues","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/baf2b0b8-fe5b-4ca8-9d30-981c147baf28/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2MwMmNiNS05Y2M4LTQ0NDUtYmY5Mi1iMGUyODhhYjU0YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhZjJiMGI4LWZlNWItNGNhOC05ZDMwLTk4MWMxNDdiYWYyOCI6WyJyZWFkIl19LCJleHAiOjE2NTM0MjcyMTQsIm5iZiI6MTY1MzQyNjU1NH0.Y5CTsOa4YlIpkcZz3WgestkFSL2zbc1d9m-ZvPmJi_w&client=f7c02cb5-9cc8-4445-bf92-b0e288ab54a1&height=300&mode=fit","bannerMediaApiFileId":"baf2b0b8-fe5b-4ca8-9d30-981c147baf28","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"CyberGrape Support","description":"<p>You've reached the CyberGrape Support Site. This portal is used to log service desk requests, incidents and changes with CyberGrape Support team.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"19","name":"Get Billing Assistance","descriptionHtml":"","callToAction":"Get Billing Assistance","introHtml":"","icon":10484,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[16,17,18,19,20,21,22,23],"key":""},{"id":"18","name":"Get Technical Assistance","descriptionHtml":"","callToAction":"Get Technical Assistance","introHtml":"","icon":10469,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[16,17,18,19,20,21,22,23],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[16,17,18,19,20,21,22,23],"key":""}],"reqGroups":[{"id":16,"name":"Black Kite Support"},{"id":22,"name":"Security Vulnerability Management"},{"id":17,"name":"KeepIT SaaS Backup Support"},{"id":18,"name":"Overcast Managed Cloud Security"},{"id":19,"name":"Third Party Trust Support"},{"id":20,"name":"vCISO Services"},{"id":21,"name":"Cyber Threat Assessment"},{"id":23,"name":"Managed Third Party Risk Management"}],"orderMapping":{"15":[19],"16":[18,6,19],"17":[18,6,19],"18":[18,6,19],"19":[18,6,19],"21":[18,19,6],"22":[18,6,19],"23":[18,6,19],"14":[18],"20":[6,19,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"CyberGrape Customer Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cybergrape","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"27797292-9f70-4b63-a075-fc8edf85b7d2_9326a95d5779885787132e5a020392e6a60db5ec_lout","baseUrl":"https://cybergrape.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f7c02cb5-9cc8-4445-bf92-b0e288ab54a1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}