{"xsrfToken":"7cc4a2665ba614bca5b33b2cb987aae7e5947a5c_lout","branding":{"id":"1","key":"desk","name":"CyberGrape Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#41315c","headerLinkHoverBGColor":"#41315c","headerBadgeColor":"#41315c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/79b75d41-fb9e-45e0-9686-d8fc3991d470/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2MwMmNiNS05Y2M4LTQ0NDUtYmY5Mi1iMGUyODhhYjU0YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5Yjc1ZDQxLWZiOWUtNDVlMC05Njg2LWQ4ZmMzOTkxZDQ3MCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzQzNTgsIm5iZiI6MTczMjE3Mzc1OH0.xG8tAhosNIus5tjat13dkMRbRysa3He3R1rE3IO-6ms&client=f7c02cb5-9cc8-4445-bf92-b0e288ab54a1&mode=fit","logoId":"79b75d41-fb9e-45e0-9686-d8fc3991d470","isLogoAvailable":true,"helpCenterTitle":"CyberGrape SPOC","sharedPortalName":"CyberGrape Customer Support","userInitialAnnouncementHeader":"Managed Service Status","userInitialAnnouncementMessageWiki":"<p>No Known Issues</p>","translations":{"en-US":{"helpCenterTitle":"CyberGrape SPOC","sharedPortalName":"CyberGrape Customer Support","announcementHeader":"Managed Service Status","announcementMessage":"No Known Issues","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/baf2b0b8-fe5b-4ca8-9d30-981c147baf28/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2MwMmNiNS05Y2M4LTQ0NDUtYmY5Mi1iMGUyODhhYjU0YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhZjJiMGI4LWZlNWItNGNhOC05ZDMwLTk4MWMxNDdiYWYyOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzQzNTgsIm5iZiI6MTczMjE3Mzc1OH0.b3Qx2LO_WFq4lAMstAnJa5wlUTQcRmcBvTypK7kur7Y&client=f7c02cb5-9cc8-4445-bf92-b0e288ab54a1&height=300&mode=fit","bannerMediaApiFileId":"baf2b0b8-fe5b-4ca8-9d30-981c147baf28","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"CyberGrape Support","description":"<p>You've reached the CyberGrape Support Site. This portal is used to log service desk requests, incidents and changes with CyberGrape Support team.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[16,22,17,18,19,20,21,23],"key":""},{"id":"22","name":"Emergency","descriptionHtml":"","callToAction":"Emergency","introHtml":"<p>This is an unplanned change</p>","icon":10540,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[16,22,17,18,19,20,21,23],"key":""},{"id":"19","name":"Get Billing Assistance","descriptionHtml":"","callToAction":"Get Billing Assistance","introHtml":"","icon":10484,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[16,22,17,18,19,20,21,23],"key":""},{"id":"18","name":"Get Technical Assistance","descriptionHtml":"","callToAction":"Get Technical Assistance","introHtml":"","icon":10469,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[16,22,17,18,19,20,21,23],"key":""},{"id":"23","name":"Planned","descriptionHtml":"","callToAction":"Planned","introHtml":"<p>Planned Change</p>","icon":10550,"iconUrl":"https://cybergrape.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[16,22,17,18,19,20,21,23],"key":""}],"reqGroups":[{"id":16,"name":"Black Kite Support"},{"id":22,"name":"Security Vulnerability Management"},{"id":17,"name":"KeepIT SaaS Backup Support"},{"id":18,"name":"Overcast Managed Cloud Security"},{"id":19,"name":"Third Party Trust Support"},{"id":20,"name":"vCISO Services"},{"id":21,"name":"Cyber Threat Assessment"},{"id":23,"name":"Managed Third Party Risk Management"}],"orderMapping":{"15":[19],"14":[18],"17":[23,22,18,6,19],"23":[23,22,18,6,19],"21":[23,22,18,19,6],"22":[23,22,18,6,19],"20":[23,22,6,19,18],"18":[23,22,18,6,19],"19":[23,22,18,6,19],"16":[23,22,18,6,19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CGSPOC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2MwMmNiNS05Y2M4LTQ0NDUtYmY5Mi1iMGUyODhhYjU0YTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzQ5NTgsIm5iZiI6MTczMjE3Mzc1OH0.5Kd4PK6LAw-trdcqQ0WW2Dz70DB_BcJrrAs8GPL_PWQ","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"f7c02cb5-9cc8-4445-bf92-b0e288ab54a1","tokenDurationInMins":20}},"sharedPortal":{"name":"CyberGrape Customer Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}